Please inform our Ordering Department as soon as possible via If the order hasn’t been delivered, we can amend this for you but if it has already been despatched you will need to return it to us at The Makaton Charity with your order details contained and a reference of ordered the wrong item. Please note that we will only issue a refund or exchange for the wrong item ordered once we have received the product in an unused condition.

Please return to the address below

The Makaton Charity

Westmead House


GU14 7LP