Your order

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How much is delivery?
The delivery charges vary dependent on the weight of the order. When proceeding to the checkout your delivery weight will be displayed within your shopping ...
Mon, 13 Jul, 2020 at 7:52 PM
When will my order arrive?
Deliveries can take up to 21 days. If it has exceeded 21 days please contact us at [email protected]
Mon, 13 Jul, 2020 at 7:55 PM
I need a copy of my invoice, who do I need to contact?
How to print your invoice You can download a copy of your invoice from your account. See the steps below to show you where your invoice is stored within...
Mon, 13 Jul, 2020 at 8:12 PM
My card has not been accepted.
We do not accept American Express. Please note that we only accept Visa and Mastercard.  Accept:     We do not accept:
Mon, 13 Jul, 2020 at 8:20 PM
Do you ship outside the UK?
We currently do not ship outside the UK. We will update this information if there are any changes. 
Mon, 13 Jul, 2020 at 8:23 PM
My item is out of stock in the shop.
Sorry to hear that your item is out of stock. Please use the “Notify me when back in stock” button and once back in stock you will receive an email letting ...
Mon, 13 Jul, 2020 at 8:28 PM
I have ordered the wrong item. What can I do?
Please inform our Ordering Department as soon as possible via [email protected]. If the order hasn’t been delivered, we can amend this for you but if it has ...
Tue, 14 Jul, 2020 at 10:51 AM
The item I have ordered has arrived damaged
It is unfortunate that your item has arrived in a damaged condition. Contact us at [email protected] so we can support you with resolving this issue where po...
Tue, 14 Jul, 2020 at 11:12 AM
The item I have ordered is not what I expected, can I request a refund?
Please inform the finance department to request for the item to be returned. Contact us at [email protected] so we can support you to resolve this issue and...
Tue, 14 Jul, 2020 at 11:27 AM
How long does it take for a refund to be issued?
Once we have received the returned item, the refund will be issued. Your money should be back within your account within 5 working days of The Makaton Chari...
Tue, 14 Jul, 2020 at 11:41 AM